Terms and Conditions

Last updated: August 7, 2025

Welcome to Imani Trading Group (“Imani Group”, “we”, “our”, or “us”). These Terms and Conditions (“Terms”) govern your use of our website, services, and communications. By accessing our website or placing an order with us, you agree to be bound by these Terms.

1. General Terms

• By using our services, you confirm that you are at least 18 years old and legally capable of entering into binding agreements.
• If you are using our services on behalf of a company or other entity, you confirm you have the authority to bind that entity to these Terms.
• These Terms apply to the entire website and to all communications (including email, phone, or other correspondence) between you and Imani Group.

2. Intellectual Property

All materials, resources, text, graphics, logos, and content on this website are the property of Imani Group. Unauthorized reproduction, distribution, or use of any material is strictly prohibited without our prior written consent.

3. Use of Services

You agree not to misuse our services. This includes, but is not limited to:

• Using our services for unlawful, fraudulent, or harmful purposes.
• Attempting to gain unauthorized access to our systems.
• Reproducing, reselling, or redistributing our resources for commercial use without permission.

4. Immigration Services Disclaimer

Imani Group provides professional immigration consulting and support services. While we assist clients in preparing and submitting applications, we cannot and do not guarantee the approval of any application or the decision of Immigration, Refugees and Citizenship Canada (IRCC) or any other authority.

• Government immigration services are free of charge; mandatory application fees are published on the official Government of Canada website: www.canada.ca.
• Imani Group charges professional service fees for consultation and support services.
• Only IRCC (or the relevant government authority) has the legal authority to approve, refuse, or decide on applications.
• Our role is to guide and support clients to ensure their applications are professionally prepared and compliant.

5. Compliance With Sanctions and International Laws

• We do not provide services to residents of countries subject to United Nations sanctions, Canadian sanctions, or other recognized restrictions.
• We do not provide services to individuals personally subject to sanctions or prohibitions.
• All services are provided in alignment with Canadian regulations and international obligations.

6. Payment Terms

6.1 Fees and Charges

When purchasing one-time payment plans or consultation packages, you agree to pay all applicable fees in accordance with the billing terms effective at the time of payment.

6.2 Payment Authorization

By providing Imani Group with your credit card, debit card or payment information, you authorize us to verify your details and charge your account for all due fees without requiring additional notice or consent. You must keep your billing information accurate and current.

6.3 Payment Provider

Your relationship with your bank or credit card provider is governed by their agreement with you. Imani Group is not responsible for disputes or liabilities arising between you and your payment provider.

6.4 Price Changes

We reserve the right to change our prices, fees, or billing methods at any time. Changes take effect immediately upon posting on our website or by direct notification (e.g., email).

6.5 Delinquent Accounts

You are responsible for all attorney’s fees, court costs, and collection expenses incurred to recover unpaid but undisputed amounts.

6.6 Contract Formation

No binding contract exists until Imani Group confirms acceptance of your order via email, SMS/MMS, or another official communication.

6.7 Third-Party Fees

You are responsible for any third-party costs (such as internet or mobile provider fees) incurred while using our services.

7. Return, Refund & Cancellation Policy

7.1 General Policy

Our services are professional services (consultations, application support, document preparation) and not physical products. Because of the nature of our work, refunds and cancellations are limited and conditional. All government fees, third-party costs, and processing fees are non-refundable under any circumstances.

7.2 Return & Refund Policy — Non-Refundable Services

The following services are strictly non-refundable:

• General consultations (in person, phone, or virtual) fees
• Appeal services fees
• Visa processing services fees
• Rental equipment fees
• Visa applications refused due to reasons outside Imani Group’s control (e.g., personal history, incomplete disclosure, failure to meet IRCC requirements)
• Cases involving false, fraudulent, or altered documents. In such cases, Imani Group reserves the right to claim the full-service fee, even if a visa is refused.

7.3 Return & Refund Policy — Conditional Refunds

If a visa application is refused solely due to an error or fault of Imani Group, the client may be eligible for a 30% refund of the service fees paid. In such cases, Imani Group will also provide the client with the opportunity to resubmit a new application or file an appeal free of charge (excluding government application fees).

7.4 Processing Services

All visa processing services and related government fees are non-refundable, as they are beyond the control of Imani Group. And the processing time depends exclusively on IRCC.

7.5 Cancellation Policy

• Consultations: Cancellations made at least 24 hours in advance may be rescheduled at no extra cost. Cancellations made less than 24 hours in advance are non-refundable.
• Service Packages / Application Support: If cancellation is requested before work begins, a partial refund may be issued, less a 20% administrative fee. Once work has begun (e.g., document review, drafting, or submission preparation), payments are non-refundable.
• No-Show: Failure to attend a scheduled consultation without prior notice will be considered a no-show and is non-refundable.

7.6 Refund/Cancellation Inquiries (Contact)

If you have questions about your eligibility for a refund or cancellation, please contact us at info@imanigroup.ca or 1 343-307-9091.

8. Term and Termination

8.1 Duration

This Agreement remains in effect until terminated by either you (the client) or Imani Group.

8.2 Termination by Imani Group

• Imani Group may, at its sole discretion and at any time, suspend or terminate this Agreement, with or without prior notice, for any reason or no reason.
• This Agreement will terminate immediately and without prior notice if you fail to comply with any provision of these Terms.

8.3 Termination by Client

You may terminate this Agreement at any time by:

• Ceasing all use of our website and services,
• Deleting any copies of related materials in your possession, and
• Submitting a written request to terminate agreed services.

8.4 Effect of Termination

Upon termination of this Agreement:

• You must immediately cease all use of Imani Group’s website, services, and related materials.
• You must delete or destroy all copies of documents, data, or resources provided by Imani Group.
• Termination does not affect Imani Group’s rights to seek legal or equitable remedies in the event of a breach of your obligations under this Agreement.

9. Disclaimer of Liability

Under no circumstances shall Imani Group be liable for any direct, indirect, incidental, special, or consequential damages—including but not limited to loss of data, revenue, or profits—arising from the use or inability to use our services or materials.

If your use of our resources results in servicing, repair, or correction of equipment or data, you assume full responsibility for those costs.

10. Limitation of Liability

Notwithstanding any damages that you might incur, the entire liability of Imani Group and any of its suppliers under any provision of this Agreement, and your exclusive remedy, shall be limited to the total amount actually paid by you to Imani Group for the services provided.

To the maximum extent permitted by applicable law, in no event shall Imani Group or its suppliers be liable for any:

• Special, incidental, indirect, or consequential damages whatsoever, including but not limited to:
  • Loss of profits
  • Loss of data or information
  • Business interruption
  • Personal injury
  • Loss of privacy

This limitation applies even if Imani Group or its suppliers have been advised of the possibility of such damages and even if any remedy fails in its essential purpose.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.

11. Copyright Infringement Notice

If you are a copyright owner, or an agent authorized to act on behalf of a copyright owner, and believe that any material available on our website infringes upon your copyrights, you may submit a written notification to us including the following information:

• A physical or electronic signature of the copyright owner or a person authorized to act on their behalf.
• Identification of the copyrighted work that you claim has been infringed.
• Identification of the material on our website that you claim is infringing, with enough detail for us to locate it.
• Your contact information, including your full name, mailing address, telephone number, and email address.
• A statement that you have a good faith belief that the disputed use of the material is not authorized by the copyright owner, its agent, or the law.
• A statement that the information in your notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the copyright owner.

12. Amendments to this Agreement

Imani Group reserves the right, at its sole discretion, to modify or replace this Agreement at any time. If a revision is considered material, we will provide at least 30 days’ notice prior to the new terms taking effect.

By continuing to access or use our website after revisions become effective, you agree to be bound by the revised terms. If you do not agree, you must discontinue use of Imani Group services.

13. Agreement to Arbitrate

13.1 Notice of Dispute

In the event of a dispute, either you or Imani Group must provide a written Notice of Dispute, including:

• Name, address, and contact information of the party raising the dispute.
• A description of the facts giving rise to the dispute.
• The relief requested.

Notices of Dispute must be sent via email to: info@imanigroup.ca.

Imani Group will send notices to you by mail (if available) or to your email address. Both parties will attempt informal negotiation for 60 days before commencing arbitration.

13.2 Binding Arbitration

If no resolution is reached, disputes will be resolved exclusively by binding arbitration under the commercial arbitration rules of the American Arbitration Association (AAA).

• You waive the right to litigate disputes in court before a judge or jury.
• Either party may seek temporary injunctive relief from a competent court to protect rights pending arbitration.
• Legal, accounting, and other costs incurred by the prevailing party will be borne by the non-prevailing party.

This arbitration clause excludes disputes relating to the enforcement or validity of intellectual property rights.

14. Submissions and Privacy

Any ideas, designs, photographs, suggestions, or proposals submitted to Imani Group (including for new services, technologies, or promotions) will be treated as non-confidential and become the sole property of Imani Group without compensation.

Imani Group may use such submissions for any purpose, in any medium, indefinitely.

15. Promotions

From time to time, Imani Group may conduct contests, sweepstakes, or other promotions (“Promotions”). These may be governed by separate rules, which may include eligibility requirements (such as age or geographic restrictions).

By entering a Promotion, you agree to comply with all applicable rules and terms.

16. Typographical Errors

In the event that a product or service is listed at an incorrect price or with incorrect information due to a typographical error, Imani Group reserves the right to refuse or cancel any orders placed.

If your payment has already been processed and your order canceled, Imani Group will issue a prompt refund for the full amount paid.

17. Miscellaneous

• If any provision of these Terms is found unenforceable, the remainder shall continue in full force and effect.
• Any waiver must be in writing and signed by an authorized representative of Imani Group.
• Imani Group is entitled to injunctive or equitable relief without posting a bond in cases of breach.
• These Terms are governed by Canadian law. Accessing our services from outside Canada is at your own risk and responsibility for compliance with local laws.
• These Terms (together with our Privacy Policy and Refund & Cancellation Policy) constitute the entire agreement between you and Imani Group.

18. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information. By using our services, you agree to the terms of this Privacy Policy.

18.1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, mailing address, and other details you provide when using our services.
• Payment Information: Billing address, credit card details, and other financial information provided when making payments.
• Application Information: Documents and personal details required to prepare and submit immigration applications on your behalf.
• Technical Information: IP address, browser type, device information, and cookies when you visit our website.

18.2. How We Use Your Information

We use your information to:

• Provide and manage immigration consulting services.
• Process payments and issue receipts.
• Communicate with you regarding services, updates, and support.
• Ensure compliance with legal obligations and industry regulations.
• Improve our website, services, and customer experience.

18.3. Sharing of Information

We do not sell or rent your personal information. However, we may share it in the following circumstances:

• With Government Authorities (e.g., IRCC): When required to submit applications or comply with legal obligations.
• With Service Providers: Third parties who support our operations (e.g., payment processors, IT support).
• Legal Compliance: If required by law, court order, or government regulation.

18.4. Data Retention

• We retain your personal data only as long as necessary to provide our services and comply with legal obligations.
• Once data is no longer needed, it will be securely deleted or anonymized.

18.5. Security of Information

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

18.6. Your Rights

Depending on your location, you may have the right to:

• Access and obtain a copy of your personal data.
• Request correction or deletion of your data.
• Restrict or object to certain data processing.
• Withdraw consent where applicable.

Requests may be submitted by contacting us directly (see contact details below).

18.7. International Compliance

• Imani Group does not provide services to residents of countries under UN sanctions, Canadian sanctions, or other international restrictions.
• We do not process personal data of individuals subject to such sanctions.

18.8. Cookies & Website Tracking

Our website may use cookies and analytics tools to improve performance and user experience. You can manage or disable cookies in your browser settings, though some features may not function properly without them.

18.9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our services after updates constitutes acceptance of the revised policy.

19. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Canada and the applicable provincial laws (e.g., Ontario or Quebec). Any disputes shall be resolved exclusively in the courts of Canada, subject to the arbitration provisions above.

20. Contact Us